Terms & conditions

Thank you for using the products and services of Zona AI managed by PT Azzam Digital Network.
By using Zona AI services, you (user/business) are deemed to agree and comply with the following terms and conditions.

Zona AI reserves the right to change these terms and conditions at any time. Users are advised to check this page periodically.

1. General Terms

These terms and conditions apply to all users of Zona AI products

• Product: Zona AI services such as AI WhatsApp, Omnichannel, CRM, chat system, and related features.

• Active Period: The paid subscription period.

• Trial: Limited free access for testing.

• BAST: Service readiness sign after training.

• Confidential Data: Zona AI business information that may not be shared.

• Force Majeure: Events beyond control (disasters, major system disruptions, etc.).

• Quotation (Offer): Document detailing the package and price.

2. Packages, Fees, and Payments

• Package details, features, price, and active period refer to the offer approved by the user.

• Users are required to pay according to the selected package.

• Zona AI is not responsible for service disruptions due to expired active periods or late payments.

3. User Responsibilities

Users declare that:

• Have permission and authority to use Zona AI services.

• Are fully responsible for the customer data used.

• Have obtained customer consent for data usage (WhatsApp number, name, etc.).

• Do not use Zona AI for unlawful acts, fraud, illegal spam, or prohibited content.

• Comply with all WhatsApp policies and related platforms.

4. Data Security

• Zona AI uses the best security standards to protect user data.

• However, no system is 100% secure. The risk of data leaks due to external factors beyond Zona AI's control cannot be completely avoided.

5. Limitation of Liability

• Zona AI is not responsible for user business losses caused by misuse of the service.

• Zona AI may share user data if required by law or legal process.

6. Third-Party Links

Zona AI may connect to third-party services or websites. Zona AI is not responsible for the content, policies, or security of those services.

7. Children's Privacy

Zona AI services are not intended for children under the age of 13.
If children's data is detected, Zona AI will delete it upon request.

8. Policy Changes

Zona AI may update these terms and conditions at any time.
The date of the last update will be displayed on this page.

9. Official Contact

If you have questions related to this service or policy, please contact:

Email: support@zonaai.space
Managed by: PT Azzam Digital Network